The Export Credit Guarantees and the Untied Loan Guarantees have been established and effective foreign trade promotion instruments of the Federal Republic of Germany for decades. Euler Hermes Aktiengesellschaft manages these state promotional instruments on behalf of the Federal Republic of Germany and is the point of contact for all questions relating to the foreign trade promotion schemes.
This privacy notice pertains to the following company:
Euler Hermes Aktiengesellschaft
P. O. Box 50 03 99 in 22703 Hamburg
(“Euler Hermes“, “we”, “us” or “our”)
At Euler Hermes your personal data is important to us and we treat it with care. This privacy notice explains the kinds of personal data we collect about you, how and why we collect and use it and how long it is kept. We also explain your rights to access, correct or object to the processing of this data (including requesting deletion, subject to applicable laws and regulations).
Please read this privacy notice carefully. And in case you have any questions, contact us at Privacy.DE(at)eulerhermes.com
1. General information
1.1 This section pertains to customers, prospective customers, third parties as well as individuals who are just visiting our website.
1.2 Is Euler Hermes a “data controller”? What does that mean?
Yes, Euler Hermes is a “data controller” as defined by the applicable laws and regulations (especially the EU General Data Protection Regulation (GDPR)). This means that Euler Hermes is the legal entity in control of the personal data it collects and is required by law to ensure policies, processes and procedures are in place to safeguard this data and respect the rights of the individuals whose data was collected.
1.3 What kind of personal data does Euler Hermes collect about you?
Depending on the personal data you provide or preferences you select, Euler Hermes may collect the following categories of personal data about you:
- Data you provide us, e.g. when you sign up for our services, like name, email address, telephone number, job title, your company's name.
- Information we obtain from third parties (e.g. information services providers) or public sources (e.g. commercial registers).
1.4 For what purposes and on what legal basis does Euler Hermes use your personal data?
We use your personal data on the basis of
- your consent, to
- provide, maintain, improve and develop our services and tailor them to your needs and interests
- communicate with you
- inform and advise you on Euler Hermes’s products
- for the preparation and/or the performance of a contract with you, to
- prepare offers for one of our products, deliver our services to you and fulfil our mutual contractual obligations
- set up and maintain your user accounts, for technical support or for other related purposes
- our legitimate interests, to
- provide, maintain, improve and develop our services and tailor them to your needs and interests
- conduct customer satisfaction surveys
- enhance the security of Euler Hermes’ IT-systems for the benefit of all our users
- communicate with you
If we use your data for any other purposes than described in this privacy notice, we will inform you about such other purpose and will obtain your consent where required.
1.5 Where will your personal data be processed?
Personal data collected by Euler Hermes may be processed both inside and outside the European Union (“EU”) and the European Economic Area (“EEA”), subject always to contractual restrictions regarding confidentiality and security in line with applicable data protection laws and regulations. We will not disclose your personal data to parties who are not authorised to process them.
Please note that EU/EEA Member States and other countries all have different laws regarding the protection of personal data. When your personal data is transferred from your own country to another country, the laws and rules that protect your personal data in the country to which your information is transferred to may be different or less protective from those in your country of residence. For example, the circumstances in which law enforcement authorities can access personal data may vary from country to country.
Whenever we transfer your personal data for processing outside the EEA, we will implement effective mechanisms (EU Standard Contractual Clauses for the transmission of personal data or Binding Corporate Rules) to ensure an adequate level of data protection.
1.6 How long do we retain your personal data?
We will not retain your personal data longer than necessary to fulfil the purposes for which it was collected for or to fulfil legal obligations, or as permitted by law, e.g. to defend legal claims. Afterwards, we will delete your personal data. The individual retention periods depend on the type of personal data and the purpose of its processing.
1.7 What are your rights in respect of your personal data?
To the extent permitted by applicable data protections laws and regulations, you have the right to
- access personal data held about you, including information such as, for example, the source and the categories of the data, the purposes of the processing, the recipients (or categories thereof) and the respective retention period;
- request the update or correction of your personal data so that it is always accurate;
- obtain your personal data in an electronic format either for yourself or for another controller;
- request the deletion of your personal data if it is no longer needed for the purposes for which they were collected or otherwise processed;
- restrict the processing of your personal data in certain circumstances, for example, where you have contested the accuracy of your personal data, for the period enabling us to verify its accuracy;
- object to the processing of your personal data on specific grounds relating to your particular situation that overrides our compelling legitimate grounds for the processing; and
- withdraw your consent at any time where your personal data is processed with your consent, without affecting the lawfulness of processing based on consent before its withdrawal or where there is another legal basis for processing your data (e.g. overriding legitimate interests);
- file a complaint with the data controller and/or the relevant data protection authority.
- You may exercise these rights by contacting us and providing your name and email address as well as the purpose of your request.
The websites are provided by Euler Hermes Aktiengesellschaft in the context of the performance of services for the Federal Republic of Germany for the management of the export credit guarantee and the untied loan guarantee schemes. Euler Hermes Aktiengesellschaft is responsible for the technical maintenance of the domain https://www.exportkreditgarantien.de and the customer portals https://my.agaportal.de and https://apg-online.agaportal.de.
2.1 How does Euler Hermes collect your data?
On its websites, Euler Hermes collects only the personal data that you voluntarily provide in online forms or that you otherwise allow us to collect according to the cookie preferences you selected when you first accessed our page. You have the right to withdraw your consent at any time, and if you do so we will discontinue the processing of your data collected on this website.
Technically necessary cookies
These cookies are necessary for our website to function and cannot be disabled in our systems. Generally, these cookies are only set in response to actions you take that correspond to a service request, such as setting your privacy preferences, logging in or filling out forms. You can set your browser to block these cookies or to notify you of these cookies. However, some areas of the website may not work if you do so.
These cookies allow us to count visits and identify sources of traffic to determine and improve the performance of our website. They help us answer the question of which pages are most popular, which are least used and how visitors move around the site. All information collected by these cookies is aggregated and therefore anonymous. If you deactivate these cookies, we will not be able to carry out this statistical analysis of your visit.
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We use the open source software tool Matomo (formerly PIWIK) from the provider InnoCraft Ltd, 150 Willis St, 6011 Wellington, New Zealand, on our website to analyse the surfing behaviour of our users. We use this data to further improve our website and adapt it even more to the needs of our users. The data collected in this way is stored exclusively on our own servers in Germany. No data is passed on to third parties. Matomo does not collect session data without your consent.
If you agree to web analysis using Matomo, the following data will be collected when you call up individual pages of our website:
(1) an anonymised IP address of the user's calling system
(2) the website accessed
(3) the website from which the user accessed the website (referrer)
(4) the sub-pages accessed from the accessed website
(5) the time spent on the website
(6) the frequency with which the website is accessed.
You can decide here whether a web analysis cookie may be stored in your browser to enable the Federal Press Office to collect and analyse statistical data.
Information from Matomo on data protection is available at https://matomo.org/privacy-policy/.
2.2.1 SmartMaps integration
On this website we use "SmartMaps" offered by YellowMap AG, CAS-Weg 1-5, 76131 Karlsruhe, Germany.
This enables us to show you maps directly on the website and allows you to use the map function conveniently.
In order to be able to show you the maps, SmartMaps uses your IP address when the SmartMaps components are called up by the browser. This is kept for about 5 minutes in the memory of the web server to ward off DoS attacks, after which it expires and is neither otherwise processed nor stored.
This data processing is justified according to Art. 6 para. 1 lit. f) DSGVO. The map function cannot be called up and offered to users without the use of this data. There is a legitimate interest in making it technically possible to access and use the website. The controller has an interest in the security and availability of this website.
YellowMap AG is therefore the recipient of data. However, this company does not process the data for its own purposes, but exclusively on behalf of and on the instructions of the responsible party.
For more information on the purpose and scope of the data collection and its processing by YellowMap, please visit https://www.smartmaps.net/datenschutz/.
2.3 Customer portal MyAGA
The closed user group “myAGA” is an additional, free application service of Euler Hermes Aktiengesellschaft offering templates for applications and communications. If you wish to use this service, we will collect and store personal data in the course of the registration process. Once you can access “myAGA” after the registration, we will collect and store the data we require to perform our duties and manage the export credit guarantees. Both you and Euler Hermes Aktiengesellschaft can access your user profile on “myAGA”. This means that you as user of “myAGA” have direct influence on the data quality. The user data from the closed user group “myAGA” will not be combined with data collected from your visit of the public sections of the website of Euler Hermes Aktiengesellschaft.
3. How can you contact us?
If you have any queries about your personal data, you can contact us at privacy.DE(at)eulerhermes.com.
4. How are social media plug-ins used on the website?
The Euler Hermes Website uses the following social media plug-ins ("plug-ins"):
- Share button on LinkedIn, powered by LinkedIn Corporation, 2029 Stierlin Court, Mountain View, CA 94043, United States;
- Xing button, operated by XING AG, Gänsemarkt 43, 20354 Hamburg, Germany;
- Share button on Facebook, powered by Facebook Inc., 1601 S. California Ave., Palo Alto, CA 94304, USA;
- Tweet button, powered by Twitter Inc., 795 Folsom St., Suite 600, San Francisco, CA 94107, USA;
All plug-ins are indicated with the brand names of the respective operators: LinkedIn, Xing, Facebook and Twitter ("Operator"). To increase the level of data protection and in accordance with applicable laws and regulations, we have implemented the additional programmes via a ‘2-click solution’. This procedure ensures that when you visit our website, no direct connection of your browser to the servers of the Operators is established. Only if you activate the plug-ins by clicking on them and thereby grant your consent to the data transfer, your browser establishes a direct connection to the server of the respective Operator. The content of the plug-ins is then transmitted by the Operators directly to your browser and integrated by them into the website.
By accepting the plug-in, the Operator receives the information that your browser has accessed our website. If you logged into your account when you visited our website, the Operator can connect your visit to your account directly. If you interact with the plug-in, e.g. by clicking on the LinkedIn button, the Xing button, Facebook button or the Tweet button, the data will be transferred directly from your browser to the Operator and saved by the Operator. In addition, the information will be published on the relevant social network or on your Twitter account and will be visible to your contacts. If you do not want this data transfer to the Operators, you must log out of your respective account before you click on the plug-ins and activate them. XING AG uses your personal data only to offer the shared functions (e.g. calculation / counter display) and not to store these data or to analyse your user behaviour.
For more information on the purpose and scope of data collection, processing and use, please refer to the privacy statements below:
5. How often do we update the privacy notice?
We regularly review this privacy notice and make changes to it from time to time. We will ensure the most recent version is available here and we may additionally notify you directly (e.g. via email) in the event of any significant changes. This privacy statement was last updated on 23.02.2023.
Contact for data protection issues
If you have any queries regarding collection, processing, storage or use of your personal data by Euler Hermes Aktiengesellschaft, you can contact:
The data controller pursuant to the General Data Protection Regulation:
Euler Hermes Aktiengesellschaft
Our Data Protection Officer
Data Protection Officer of Euler Hermes Aktiengesellschaft
© Euler Hermes Aktiengesellschaft (Euler Hermes) 1998-2023. All rights reserved.
Euler Hermes reserves the right to alter or amend the information, products and services offered on these pages at any time without prior notice.
To the extent described above, all texts, pictures, graphics, sound, video and animation files as well as their arrangement are subject to the copyright of Euler Hermes and other laws protecting intellectual property rights. They may not be copied for commercial purposes or for passing them on, or modified and used on other websites. On some pages of the domain www.exportkreditgarantien.de there are also pictures which are subject to the copyright of those who made them available.
This website offers only general information; it is intended to give any interested Internet user an overview of the export credit and untied loan guarantee schemes of the Federal Republic of Germany, which are managed by Euler Hermes. We do not assume any liability whatsoever for decisions taken by the user on the basis of the afore-mentioned information. Please note that the content does not constitute any individual legal, economic, accounting, tax or any other specialized information or advice; where such advice is required, a professional should be consulted who can take the actual circumstances of the particular case into account.
The information presented on this website was compiled with due care. Nevertheless Euler Hermes does not assume any liability, for whatever cause in law, for the accuracy, timeliness and completeness of the information supplied.
This website contains links to websites of third parties. Euler Hermes does not have any control over these websites and the information, products or services which are offered in them and therefore Euler Hermes assumes no liability, for whatever cause in law, for third party content.
The company styles, logos and trademarks which have been registered on Euler Hermes’s behalf, are the property of Euler Hermes and must not be used without its prior written consent.
Any existing or future legal relationship shall be governed exclusively by German law and only German courts shall have jurisdiction over such a relationship.